Moderation decisions on AYE Market are made by people, and people can make mistakes or lack context. This page explains how to formally contest a decision you disagree with.
1. What you can appeal
- A listing, message, or other content that was removed.
- A temporary suspension or permanent termination of your account, under our Account Suspension & Termination Policy.
- A rejected identity verification submission, under our Identity Verification Policy.
- A report you filed about another user or listing that was closed without the action you expected.
- A rejected refund request, under our Refund & Cancellation Policy.
2. How to file an appeal
Email ayetechub@gmail.com with:
- The account, listing, or report ID involved (whatever identifier is shown to you in the app for that item).
- Which decision you're appealing and roughly when it happened.
- A clear description of why you believe the decision should be reconsidered — new context, evidence, or an explanation of what happened.
Where the relevant screen in the app offers a built-in "appeal" or "dispute this" option, you can use that instead — it reaches the same review process.
3. What happens during review
A member of our team who did not make the original decision re-reviews your case, including any evidence you provide. We may reply asking for more information or clarification if what you've sent isn't enough to reassess the decision.
4. Possible outcomes
- Decision upheld — the original action was correct and stays in place.
- Decision reversed — the original action is undone (content restored, suspension lifted, verification approved, etc.).
- Partial remedy — for example, a suspension is shortened, or one piece of removed content is restored while another isn't, if the case is mixed.
5. Timeframe
We review appeals as promptly as we reasonably can. Straightforward cases are usually resolved quickly; cases needing more evidence or a closer look may take longer. You can always follow up on an open appeal by replying to the same email thread.
6. Abusive or bad-faith appeals
Appeals are meant to correct real mistakes, not to pressure or exhaust our team into reversing a correct decision. Filing repeated, clearly bad-faith, or abusive appeals about the same resolved matter may itself be treated as a violation of our Terms of Service and can lead to further enforcement action.
7. Governing law
This Appeals Process is governed by the laws of the Federal Democratic Republic of Ethiopia.
8. Changes to this policy
We may update this process as our moderation tools evolve, including if a dedicated in-app appeal option is introduced. Material changes are reflected by updating the "Last updated" date above.
9. Contact
To file an appeal or ask about one already in progress: ayetechub@gmail.com.